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Sports Risk Manager


Soft2Bet is a rapidly growing and dynamic Casino White Label platform provider and operator. We offer a full range of Tech and Gaming solutions, turning our partners’ concepts into reality! Founded in 2016, the company has expanded into an international team of over 1,000 people, with offices in Cyprus (headquarters), Malta, and Bulgaria.

We have a fantastic opportunity for an outgoing and personable Sports Risk Manager. You will join Soft2Bet's international team of professionals in one of the industries fastest growing companies. The team aims to catch and prevent fraud on our gaming websites and to provide the best service possible to our customers.

Working hours: late (13 pm-22 pm) and night (22 pm -06 am) shifts, weekends too, 5 working days a week.



  • Experience in the Risk division (6 months+) or in Customer Service (1 year+);
  • Experience with sport, preferably within the gambling industry;
  • Sound knowledge of the different aspects of Risk work, including Online Payments or Financial Services knowledge;
  • Ability to identify subtle fraud and abuse patterns;
  • Sound and demonstrable experience with fraud analysis and investigations;
  • Fluent in English at the business level;
  • Command of another language is a plus;
  • Good communication skills and ability to effectively deliver feedback;
  • Self-motivation;
  • Ability to perform well under tight deadlines within a dynamic environment;
  • Proficient command of Microsoft office tools;
  • Proven aptitude to work in a team, as well as guide and influence others;
  • Strong logical reasoning skills with an analytical approach;
  • Demonstrated decision-making and problem-solving skills.


  • Awareness of e-fraud

Duties and Responsibilities
  • Liaise with players on account-related issues, resolving problems and ensuring high levels of customer care;
  • Analyse customer deposits and account categories to prevent fraud, correct errors, and resolve problems;
  • Analyse records of Affiliate accounts to ascertain whether there are any irregularities;
  • Suggest improvements to procedures and systems in the interests of fraud prevention and customer care;
  • Investigate financial irregularities on accounts;
  • Work with colleagues in other departments to resolve account-related issues and prevent fraud;
  • Help maintain quality control and customer care through analysis of player contact;
  • Investigate risk issues relating to third-party processors;
  • Check gaming history.

We offer excellent benefits

✔️ Competitive salary and attractive KPI scheme;
✔️ Learning and development opportunities and interesting, challenging tasks;
✔️ Official employment & Full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups);
✔️ Working in a dynamic International company;
✔️ Ability for career and professional growth within the company;
✔️Social benefits and team building;
✔️ Sunny, spacious office;
✔️ Sports card (Multisport);
✔️ Fun Fridays celebrations;
✔️ Birthday celebration present;
✔️ Wedding gifts
✔️ Food vouchers for each workday & fruits and snacks available in the office.

Ready to get involved?
Apply now!

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