Essential:

• Experience in the Risk division (6 months+) or in Customer Service (1 year+);
• Experience with sport, preferably within the gambling industry;
• Sound knowledge of the different aspects of Risk work, including Online Payments or Financial Services knowledge;
• Ability to identify subtle fraud and abuse patterns;
• Sound and demonstrable experience with fraud analysis and investigations;
• Fluent in English at the business level;
• Command of another language is a plus;
• Good communication skills and ability to effectively deliver feedback;
• Self-motivation;
• Ability to perform well under tight deadlines within a dynamic environment;
• Proficient command of Microsoft office tools;
• Proven aptitude to work in a team, as well as guide and influence others;
• Strong logical reasoning skills with an analytical approach;
• Demonstrated decision-making and problem-solving skills.

Desired:

• Awareness of e-fraud

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• Liaise with players on account-related issues, resolving problems and ensuring high levels of customer care;
• Analyse customer deposits and account categories to prevent fraud, correct errors, and resolve problems;
• Analyse records of Affiliate accounts to ascertain whether there are any irregularities;
• Suggest improvements to procedures and systems in the interests of fraud prevention and customer care;
• Investigate financial irregularities on accounts;
• Work with colleagues in other departments to resolve account-related issues and prevent fraud;
• Help maintain quality control and customer care through analysis of player contact;
• Investigate risk issues relating to third-party processors;
• Check gaming history.

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✔️ Competitive salary and attractive KPI scheme;
✔️ Learning and development opportunities and interesting, challenging tasks;
✔️ Official employment & Full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups);
✔️ Working in a dynamic International company;
✔️ Ability for career and professional growth within the company;
✔️Social benefits and team building;
✔️ Sunny, spacious office;
✔️ Sports card (Multisport);
✔️ Fun Fridays celebrations;
✔️ Birthday celebration present;
✔️ Wedding gifts
✔️ Food vouchers for each workday & fruits and snacks available in the office.
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Ready to get involved?
Apply now!

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