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Payments Customer Support
KYC & RiSK compliance CRM

110 payment providers

We offer a collection of established and stable banking options with a portfolio that contains more than 110 payment providers. Rest assured that you will find your ideal payment provider to suit all your needs

E-wallet
3 countries
Bank Transfer
1 country
Bank Transfer
1 country
Bank Transfer
1 country
Prepaid Card
43 countries
E-wallet
1 country
Crypto
56 countries
Bank Transfer
5 countries
E-wallet
1 country
Bank Transfer
1 country
Card
57 countries
Card
57 countries
Bank Transfer
15 countries
Bank Transfer
1 country
Bank Transfer
10 countries
Bank Transfer
1 countries
Bank Transfer
1 country
E-wallet
45 countries
Mobile
1 country
E-wallet
47 countries
Prepaid Card
10 countries
E-wallet
43 countries
E-wallet
53 countries
E-wallet
53 countries
Bank Transfer
3 countries
Bank Transfer
1 country
Prepaid Card
6 countries
E-wallet
32 countries
E-wallet
38 countries

Pay n play system

With Pay N Play our clients can make deposits in real time without wasting time on registration and verification

Without having to send any documents, and also get access to instant withdrawals from the casino

Apple Pay
and Google pay

Apple Pay and Google Pay allow you to make a deposit without additional actions — just two clicks and the operation will be completed

Customer support

24/7 Live chat availability
Our team processes 150,000 chats per month
14 supported languages
Get in touch with our Multilingual Team
English
Finnish
Portugues
Polish
Norwegian
Hindi
Hungarian
Danish
French
Czech
Japanese
Swedish
English
Finnish
Portugues
Polish
Norwegian
Hindi
Hungarian
Danish
French
Czech
Japanese
Swedish
English
Finnish
Portugues
Polish
Norwegian
Hindi
Hungarian
Danish
French
Czech
Japanese
Swedish
English
Finnish
Portugues
Polish
Norwegian
Hindi
Hungarian
Danish
French
Czech
Japanese
Swedish
English
Finnish
Portugues
Polish
Norwegian
Hindi
Hungarian
Danish
French
Czech
Japanese
Swedish
English
Finnish
Portugues
Polish
Norwegian
Hindi
Hungarian
Danish
French
Czech
Japanese
Swedish
Vip Customer support
Relationship Establishment
The highest level of communication with VIP customers
Account Management
Attention to details & demands of all Loyal Clients
Personalisation
Preference analysis & anticipation of clients’ desires
Geo-based VIP segments
Specialised market-researched VIP system thresholds
Hospitality and Gifts
Carefully selected customized events and gifts
responsible gaming
Player protection
Player protection is at the core of our business, and we strive to offer and services in a friendly and responsible way, for our players to safely enjoy our games
Protection of Minors & Vulnerable Groups
We take great care to prevent underaged gambling and have in place systems to detect and protect vulnerable players
Licensed and secure
Our websites offer certified games and operate under reputable licenses and ensure players can trust in our product and services
Play within control
We offer a range of limits and tools for our players to utilize to maintain control whilst enjoying our games
Customer complaint procedure
We care about our players and take feedback and complaints seriously. We have in place a formal complaints process, to make sure player  concerns have been listened to and acted upon in a timely way
KYC Services
2019 brought us a confirmation of our compliance with the leading standard in IT security after we were awarded the ISO 27001 certification
Safe and secure
We implement a controlled framework of AML/CTF Business Risk Assessment, Policies and procedures in order to meet regulatory requirements and maintain a safe service
E-KYC
For a better customer experience and increased security, we employ an automated document verification platform powered by recognised third party provider
Machine learning
Accurate and well defined anti-fraud and anti-bonus abuse system in partnership with state of the art machine learning tech
PEP/Sanctions
We conduct Full Background checks with numerous databases, enforcement and global sanction lists, PEP, adverse media etc
Risk and
anti-fraud Department
01

A clear strategy for upper management and a fraud risk manager to educate and enforce requirements

02

Delegated responsibilities with specific role descriptions

03

Quality assurance and internal audit measures

turnkey CRM services
We build tailor-made CRM Strategy for you:
01

Players' Retention and Reactivation CRM services to increase player loyalty and engagement

02

VIP oriented CRM activities that pay special attention to the most active and loyal clients

03

Personalised omni-channel campaigns based on users' behaviour

04

Geo-targeted and special ad hoc promotions to fit players’ preferences and boost their activity