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Business division

Help Desk Technician


Soft2Bet is a rapidly growing and dynamic casino and sportsbook B2B platform provider and operator. We offer a full range of Tech and Gaming solutions, turning our partners’ concepts into reality! Founded in 2016, the company has expanded into an international team with offices in Cyprus and Malta.

We are seeking an experienced Help Desk Technician to provide technical support to our employees in our Malta office.

The ideal candidate will have 2+ years of experience supporting Apple devices and will be responsible for providing technical assistance and support related to computer systems, hardware, or software.

You will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.


- 2+ years of experience working in a help desk environment
- Excellent oral communication skills
- Ability to diagnose and resolve basic technical issues
- Ability to work independently with minimal supervision
- Ability to work under pressure in a fast-paced environment

Would be a plus:

- Experience with MDM system for Apple devices
- Experience with Mikortik and Ubiquity network hardware
- Experience with CCTV systems
- Experience with access control system and intercom
- Experience with meeting equipment

Duties and Responsibilities

- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries in Jira, in person, in corporate messenger or over the phone.
- Write training manuals.
- Train computer users.
- Maintain daily performance of computer systems.
- Ask questions to determine nature of problem.
- Walk customer through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Clean up computers.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved.
- Inventory of IT assets

We offer excellent benefits

🧑🏻‍💻Learning and development opportunities and interesting challenging tasks;

📝Official employment in accordance with the laws of Malta and the EU, registration of family members;

🏋️♂ Company fitness allowance + Subsidised parking at office site.

🎁 Birthday celebration present;

🏝 Time for proper rest and 24 working days of Annual Vacation;

🍲 Breakfasts and Friday lunches in the office

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